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FAQ

Questions, answered.

How PharmaBandhu works for pharmacies and distributors, what the badges mean, and how the Pro plan is billed.

What does PharmaBandhu do?

PharmaBandhu is a discovery directory for the pharmaceutical trade in India. It helps pharmacy owners find distributors who deal in the medicines, brands and companies they need, and contact them directly. PharmaBandhu does not sell or deliver medicines, take orders or handle payments.

Who can register?

Pharmacy owners and pharmaceutical distributors in India. Every account verifies a mobile number with a one-time code and adds its business and drug licence details. A distributor appears to pharmacies as soon as its profile is complete.

How do pharmacy owners discover distributors?

Search by medicine name, brand, company or composition, then narrow the results by location. Open a distributor's profile to see the companies and brands they deal in, and call or WhatsApp them directly.

What do the "Licence verified" and "GST verified" badges mean?

Our team checks a business's drug licence number and GST number on the official government portals and then shows the matching badge. A badge reflects that check at that time; it is not a government certification or a guarantee. No badge only means it has not been checked yet. Badges are never sold, and pharmacies can report a listing that looks wrong.

How do medicine and brand searches work?

Results show distributors whose listed portfolio includes what you searched for, and say whether the match is for the exact medicine or only for its brand or company. A listing shows who deals in an item. It does not show stock.

How does location filtering work?

Choose a state, district, city or PIN code. You can also allow location access to search within a radius around you. Location access is optional and is only used for your search.

How do distributors maintain their portfolios?

Distributors add the companies, brands and medicines they deal in from the app, and can import a catalogue from an Excel or CSV file. They can update the list whenever their portfolio changes.

Is PharmaBandhu free for pharmacies?

Yes. Pharmacies can search and contact distributors for free. PharmaBandhu earns through clearly labelled ads and an optional Pro plan for distributors. Payment never buys a trust badge.

How much does PharmaBandhu cost?

Pharmacies use PharmaBandhu free. Distributors are listed free and can be contacted by pharmacies at no cost. The optional Pro plan for distributors costs ₹499 a month. See Pricing on our home page.

What do distributors get with Pro?

Pro shows which pharmacies viewed your profile (names of pharmacies that choose to share their details), full demand insights with trends, brands in demand that you do not list yet, contact details of pharmacies, a "Featured" place in pharmacy search, and no Google ads (only PharmaBandhu offers on Home).

How do distributors buy Pro?

Sign in on this website under Pricing with the mobile number or email and password of your PharmaBandhu app account, then pay with PhonePe using UPI, a card or net banking. Pro turns on in the app as soon as the payment is confirmed.

What is AutoPay, and can I stop it?

AutoPay is a UPI mandate that renews Pro every month. You approve it once in your UPI app and are told before each debit. You can stop it any time on your Pro page or in your UPI app, and Pro stays on until the end of the month already paid.

Does Pro buy a trust badge or a better ranking?

No trust badge can be bought: "Licence verified" and "GST verified" are given only after our team checks your documents. Pro distributors can be shown first in search, always labelled "Featured", and only when they deal in what was searched and serve that area.

Do I get a GST invoice, and can I get a refund?

Yes, every payment has an invoice you can open and print from your Pro page. Pro is billed a month at a time and can be stopped any time, so a month already paid is not refunded except where the law requires or a payment was taken in error.

How do I contact support?

Use the contact form at the bottom of this page and choose "Help with my account". The team replies by email or phone, whichever you provide.

Something else? Send us a message.