Delete your PharmaBandhu account

This page applies to the PharmaBandhu app for Android and iPhone (Android com.pharmabandhu.app, iPhone in.pharmabandhu.app) and the pharmabandhu.in website.

1. How to request deletion

1. Open the contact form and choose Help with my account.
2. Enter the mobile number or email address registered with your account, so we can find it.
3. In the message, write "Delete my account". If you are a distributor, add your firm name.
4. Send the form. You do not need to give a reason.

A delete option inside the app is coming soon. Until then, the contact form is the way to request deletion.

2. What happens next

• We acknowledge your request within 2 working days.
• To protect your account, we confirm the request came from you, for example with a one-time code sent to your registered mobile number. We will never ask for your password.
• We sign you out of all devices and complete the deletion within 30 days of confirming your request, then let you know.
• Deletion is permanent. To use PharmaBandhu again later, you will need to register a new account.

3. What is deleted

• Your account: name, mobile number, email address, password hash and sign-in tokens.
• Your business profile: pharmacy or firm name, address, licence details, business phone and WhatsApp numbers, and logo.
• Uploaded licence and business documents.
• Your Google sign-in link, if you used Google.
• Saved preferences and app settings stored with your account.
• For distributors: your listing, service areas and catalogue (the companies, brands and medicines you listed).

4. What may be kept, and for how long

Some limited records may be kept after deletion where the law requires it or to prevent fraud. They are not used for anything else and are deleted at the end of the period.

Data that has been fully anonymised, such as overall counts of searches, cannot identify you and may be kept.

5. If you are a distributor

Your listing is removed from search as soon as we confirm your request, even before the rest of the deletion is complete. Pharmacies that saved your phone number in their own phone contacts keep that copy; we cannot delete data stored on other people's devices.

6. If you signed in with Google

Deleting your PharmaBandhu account removes the link to your Google account on our side. You can also remove PharmaBandhu's access from your Google account at myaccount.google.com/connections.

7. Other options

• Correct your details instead of deleting: most profile details can be edited in the app, or ask us through the contact form.
• Get a summary of your data before deleting: ask through the contact form.
• Withdraw a specific consent, such as location access, from your phone's app settings.

Read more in our Privacy Policy.

8. Contact and grievances

If your request is not handled as described here, contact our Grievance Officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.